Login and Password Problems

How do I log onto the computers?

Students

First, you have to know your five letter user name printed on your student ID card (gxxxx) and your pin number. If you don’t know your pin number a help desk assistant can give it to you, if you present them with a piece of picture ID and your student number.

If you’re logging into the computers for the first time your password will be your pin number. If you’ve logged into the computers before, but forget your password, ask the lab assistant on duty to override your password.

Faculty

First, you have to know your username and password. If you don't know your username and password please contact Tammy Hill in the Human Resources department. She will provide you with your username, password, and the rest of your account information.

If you've logged in before, but have forgotten your password, then you can contact Kathy Buffett and she will be able to provide you with a new password.

What do I do if I can’t log onto the computers?

Students

If you’ve logged into the computers before, but you’re now having trouble getting into the system, there could be a number of solutions to this error. You should first click the button on the login screen marked ‘Advanced’ and make sure that the middle box marked ‘context’ is set to student.stu

If that information is correct, but you still can’t log into the computers, you’ll have to see a help desk assistant, and present them with picture ID, so that they can reset your password.

Faculty

If that information is correct, but you still can’t log into the computers, you’ll have to contact Kathy Buffett and she will be able to provide you with assistance

Staff

If that information is correct, but you still can’t log into the computers, you’ll have to contact Kathy Buffett and she will be able to provide you with assistance

The Computer Lab Manager, Kathy Buffett, can change webadvisor passwords. Her office is situated behind the help desk and her office hours are Monday-Friday 8:00- 4:00pm. Ask the lab assistant on duty at the help desk if you would like to see her about your password.

They require all three pieces of information to ensure the security of your account.

Once you are logged into your student account hold down Ctrl + Alt + Delete on the keyboard. Click on the Change Password button. Then enter your old password, followed by the password you wish to have and then re-enter the new password. Then click on OK.

Should you require assistance, the lab assistant working at the help desk can help you change your password.

Once you are logged into your staff account hold down Ctrl + Alt + Delete on the keyboard. Click on the Change Password button. Then enter your old password followed by the new password you wish to have and then re-enter the new password. Then click OK.

Should you require assistance, the computer lab manager, Kathy Buffett can help you change your password.

If you have forgotten your Novell login password, ask the lab assistant working at the help desk to change/override your password for you. You must produce student identification for security reasons.

If you have forgotten your Novell login password, contact Kathy Buffett to change/override your password for you.

Your WebCT password is the same password as your email password. The computer lab assistants are not allowed to give out pin numbers or change e-mail passwords over the phone. If you would like your password changed, you will have to come to the computer lab in person and present your student ID card to the help desk assistant.

If you wish to change your email/WebCT password, sign into your STU email account select the ‘settings’ option from the top of the page. Then click on the word ‘Password’ type your old password, your new password and your new password again and click ‘modify’.

Your WebCT username and password is the same password as your email account. If you have forgotten you email password, you will have to contact Kathy Buffett and she will be able to override your password for you.

If you wish to change your email/WebCT password, sign into your STU email account, select the 'settings' option from the top of the page. Then click on the word 'Password' type your old password, your new password and your new password again and click 'modify'.

Can I log into my novell and email accounts now if I'm a new student in the fall ?

New students won’t be able to log onto the computers until September. When you get to the campus in September, remember to bring your course registration sheet to the computer lab. Your registration sheet will have your student number, as well as your pin number, printed on it. You will need them in order to log onto the computers for the first time.


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ITS Home Check Email Lab Booking Frequently Asked Questions Lab Hours Lab Policies Lab Notices Contact Us			Login and Password FAQ's: How do I log onto the computers? Students Faculty/Staff What do I do if I can't log onto the computers? Students Faculty Staff I forgot my Webadvisor password, how do I change it? Students Faculty/Staff How do I change my Novell login password? Students Faculty/Staff I forgot my Novell login password, how do I get a new one? Students Faculty/Staff WebCT login and general questions Students Faculty/Staff Can I log into my Novell accounts now if I am new student in the fall? Login and Password Solutions: How do I log onto the computers? Students First, you have to know your five letter user name printed on your student ID card (gxxxx) and your pin number. If you don’t know your pin number a help desk assistant can give it to you, if you present them with a piece of picture ID and your student number. If you’re logging into the computers for the first time your password will be your pin number. If you’ve logged into the computers before, but forget your password, ask the lab assistant on duty to override your password. Faculty First, you have to know your username and password. If you don't know your username and password please contact Tammy Hill in the Human Resources department. She will provide you with your username, password, and the rest of your account information. If you've logged in before, but have forgotten your password, then you can contact Kathy Buffett and she will be able to provide you with a new password. Back to top What do I do if I can’t log onto the computers? Students If you’ve logged into the computers before, but you’re now having trouble getting into the system, there could be a number of solutions to this error. You should first click the button on the login screen marked ‘Advanced’ and make sure that the middle box marked ‘context’ is set to student.stu If that information is correct, but you still can’t log into the computers, you’ll have to see a help desk assistant, and present them with picture ID, so that they can reset your password. Faculty If you’ve logged into the computers before, but you’re now having trouble getting into the system, there could be a number of solutions to this error. You should first click the button on the login screen marked ‘Advanced’ and make sure that the middle box marked ‘context’ is set to faculty.stu If that information is correct, but you still can’t log into the computers, you’ll have to contact Kathy Buffett and she will be able to provide you with assistance Staff If you’ve logged into the computers before, but you’re now having trouble getting into the system, there could be a number of solutions to this error. You should first click the button on the login screen marked ‘Advanced’ and make sure that the middle box marked ‘context’ is set to staff.stu If that information is correct, but you still can’t log into the computers, you’ll have to contact Kathy Buffett and she will be able to provide you with assistance Back to top I forget my webadvisor password, how do I change it? Students The Computer Lab Manager, Kathy Buffett, can change webadvisor passwords. Her office is situated behind the help desk and her office hours are Monday-Friday 8:00- 4:00pm. Ask the lab assistant on duty at the help desk if you would like to see her about your password. Otherwise, you can e-mail mywebpasswd@stu.ca and include in the e-mail · Your date of birth · SIN · Student number. They require all three pieces of information to ensure the security of your account. Faculty If you have forgotten your WebAdvisor password please contact Debbie Allison. Back to top How do I change my Novell login password? Students Once you are logged into your student account hold down Ctrl + Alt + Delete on the keyboard. Click on the Change Password button. Then enter your old password, followed by the password you wish to have and then re-enter the new password. Then click on OK. Should you require assistance, the lab assistant working at the help desk can help you change your password. Faculty Once you are logged into your staff account hold down Ctrl + Alt + Delete on the keyboard. Click on the Change Password button. Then enter your old password followed by the new password you wish to have and then re-enter the new password. Then click OK. Should you require assistance, the computer lab manager, Kathy Buffett can help you change your password. Back to top I forgot my novell login password, how do I get a new one? Students If you have forgotten your Novell login password, ask the lab assistant working at the help desk to change/override your password for you. You must produce student identification for security reasons. Faculty If you have forgotten your Novell login password, contact Kathy Buffett to change/override your password for you. Back to top I forget my WebCT password, how do I get a new one? Students Your WebCT password is the same password as your email password. The computer lab assistants are not allowed to give out pin numbers or change e-mail passwords over the phone. If you would like your password changed, you will have to come to the computer lab in person and present your student ID card to the help desk assistant. If you wish to change your email/WebCT password, sign into your STU email account select the ‘settings’ option from the top of the page. Then click on the word ‘Password’ type your old password, your new password and your new password again and click ‘modify’. Faculty Your WebCT username and password is the same password as your email account. If you have forgotten you email password, you will have to contact Kathy Buffett and she will be able to override your password for you. If you wish to change your email/WebCT password, sign into your STU email account, select the 'settings' option from the top of the page. Then click on the word 'Password' type your old password, your new password and your new password again and click 'modify'. Any other questions or issue's with WebCT, please email webct@stu.ca Back to top Can I log into my novell and email accounts now if I'm a new student in the fall ? New students won’t be able to log onto the computers until September. When you get to the campus in September, remember to bring your course registration sheet to the computer lab. Your registration sheet will have your student number, as well as your pin number, printed on it. You will need them in order to log onto the computers for the first time. Back to top
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